Privacy policy
What we would collect when someone asks for a quote, who would see it, how long we keep it, and what you can ask us to do with it.
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Who is responsible for your information
The business behind this site will be named here, with its ABN and a contact address, before the site opens. That business will be responsible for any personal information collected through the site.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect today
Nothing personal, at the moment. The request forms are not open, so the site does not ask for your name, phone number or email. The compliance checker and the cost calculator run in your browser and send nothing to us. We do not use analytics or tracking cookies.
What we collect when requests are open
- Pool owners asking for a quote: postcode, the kind of job, what it is for, name and mobile number, and the two consent choices you make on the form.
- Businesses asking about the website plan: a contact name, business name, trade, service area, email address, a phone number if one is given, and the two confirmations made on the form.
- Businesses that later sign up to receive owner requests: business name, trade, licence or registration number, postcodes covered, a contact name and email address.
We do not ask for payment details, and we do not ask for sensitive information such as health details.
Why we collect it, and on what basis
- To pass a pool owner's request to businesses that can quote on that job, with the owner's consent to share it.
- To let those businesses, and us, contact the owner about that job, with the owner's separate consent to be contacted.
- To reply to businesses that ask about the website plan, arrange a call and, if they sign up, provide the plan.
- To check a business's licence or registration with the state regulator before sending it any owner request.
- To keep a record that consent was given, and to deal with questions or complaints about a request.
If you do not give us these details, we cannot pass on a request. You can still use every guide and tool on the site without giving us anything.
Who receives it
- Pool trades: licensed or registered pool safety inspectors and certifiers, pool fencing contractors or pool builders who can quote on the job described. They may pay us a fee for the introduction. It does not change what you pay.
- Our form service: the company that receives form submissions and delivers them to us. It will be named here before the forms open.
- Our web host: Cloudflare, Inc., which serves this site through Cloudflare Pages. Like any web host it processes technical data such as IP addresses to deliver pages and protect the site from attacks.
- Anyone we are required to disclose information to by law.
We do not sell personal information, and we do not give it to marketers.
Enquiries sent through websites we host
When we host a website for a pool business under the website plan, enquiries sent through that website are delivered to that business and counted for its monthly enquiry report. We handle them only to provide that service. The business is responsible for them under its own privacy policy, which is published on its website.
Information sent overseas
Cloudflare is based in the United States and processes data in data centres around the world, including in the United States. Form services commonly store submissions outside Australia too, and the country will be named here with the form service. Before we use an overseas service we take reasonable steps to make sure it handles information consistently with the Australian Privacy Principles.
How long we keep it
We keep a quote request and the related consent record for 12 months from the date you send it, so we can answer questions or complaints about how it was handled, and then delete it. Enquiries from businesses, including questions about the website plan, are kept for 12 months after our last contact, and billing records for a business on the plan are kept after the plan ends for as long as tax law requires. If the law requires us to keep anything longer, we keep it only for that purpose. Businesses that receive your request hold their own copy and handle it under their own privacy policies.
Cookies, analytics and advertising
The site sets no cookies and runs no analytics today. It may show advertising in future. If it does, the ad provider may use cookies or similar technology to show and measure ads, and this section will be updated first to name the provider, explain what it collects and tell you how to opt out.
Your rights
You can ask for access to the personal information we hold about you, ask us to correct it, or ask us to delete it and stop contacting you. We will respond within 30 days. The contact address will be published here before any information is collected.
Complaints
If you think we have mishandled your information, contact us first and we will reply in writing within 30 days. If you are not satisfied with the response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We will update this page before we change how we handle personal information, including before request forms or advertising are switched on. The date below shows the last change.
Last updated 16 September 2026.